Evidence tells us that supporting patients to be actively involved in their own care, treatment plan and advocacy can improve outcomes and experience for patients, and potentially yield efficiency savings for the system through supporting people to stay well and achieve health equity.
To accomplish this, P.A.W’s advocates are provided with documents of your current symptoms and progression, health conditions, allergies, list of medications and dosages.
This includes:
• Taking notes on what should be done and should not be done to you and update clinicians
• Carefully observe progress and effects of treatment, watching out for complications and sharing it quickly with your doctor or nurse - timing is everything
• Pay attention to instructions during discharge and what would necessitate you coming back to the hospital
95% of Americans have no idea how the U.S. health care system work. We work on your behalf to get the resources, services, and health equity that you deserve and need to get better.
1. Digital Advocacy-—
Ensures that individuals have resources needed to make informed choices. Available Monday-Friday. Accessible to anyone with access to the internet, mobile, or a landline.
2. a Personal Advocate-—
a trained Personal Care Advocate selected to serve, provide assistance, or act on member’s behalf in non-legal matters.
Available Monday-Friday.
Digital Advocacy Services Available:
• Advocacy for an Hour: for 1 hour we provide assistance in patient care matters through virtual advocacy.
• Provides and inform clients of resources needed to make informed choices and are active participants in decisions affecting their lives and supports received.
More Services Available for Clients through our Personal Care Advocates:
• identifies Care Problems
• accessible to empower caregivers
• on-call advocacy available
• direct Patient Inquires and Complaints
• facilitates Satisfactory Resolutions
• explain Policies to Clients
• assures Equitable Healthcare and Wellness
• Advocacy Letter: an introduction of your membership and your assigned Personal Advocate, provided to your team of healthcare professionals. Also, this letter is available for addressing member’s concerns and individual grievances involving the quality of their care.
•Diagnoses Clarifying Letter: provides medical professionals with clarification and updates concerning a clients’ diagnoses.
• Multidisciplinary Team coordination: this team of healthcare professionals, who are members of different disciplines (professions e.g. Psychiatrist, Social Worker, Internal Medicine Physician, Rheumatologist) is coordinated by your Personal Advocate to assure healthcare confidence, locate conflicting care, and to encourage your healthcare team to be in full accord.
• Virtual Advocacy: Digital tools are utilized to join a client‘s doctor’s appointment, a meeting, or inpatient care across city and state lines.
• Do No Harm(D.N.H.)Release Forms: available for clients to have filed by your Personal Care Advocate and P.A.W. Union when you’re denied quality care due to implicit bias; or the care received is against reasonable standards of care, it conflicts with previously effective medical care, and/or negatively impacts the member’s healthcare confidence. Available for evidence.
• Managing Your Medication: your Personal Care Advocate collaborates with a pharmacist to review all your medication and supplements to ensure there are no drug interactions, and reassure you of how each medication should be taken. There is an 80% chance for you to have a drug interaction or allergic reaction if you take 4 or more medications and supplements. If possible interaction(s) are discovered the member is provided with a “Medication Information & Drug Interaction Reporting Form”.
• Finding the right in-network doctor: finding the right doctor in-network with your healthcare insurance means finding a doctor that provides high-quality care and focuses on factors which can improve your health: physician’s qualifications, clinical experience, patient’s feedback, bedside manners, and etc.
As well as, your advocate is available to assist with applying for health insurance.
• Medication Control for Seniors: Aging often comes with increased medication use. A Personal Care Advocate assists in keeping track and scheduling their medication.
• Adherence Program: utilized by Personal Care Advocates to identify and remove barriers concerning medication compliance and health management.
Feel free to contact us during normal business hours.
Mon | 08:00 am – 05:00 pm | |
Tue | 08:00 am – 05:00 pm | |
Wed | 08:00 am – 05:00 pm | |
Thu | 08:00 am – 05:00 pm | |
Fri | 08:00 am – 02:30 pm | |
Sat | Closed | |
Sun | Closed |
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